TERMS AND CONDITIONS OF BUSINESS

The terms and conditions of the online store Rijeka sport Ltd. were drawn up in accordance with the Consumer Protection Act (Official Gazette number 79/2007, 125/07, 79/09, 89/09), Title VII – Distance Contract, and they represent prior notification in accordance with Article 43 of the Consumer Protection Act. By placing an order for any service, the Customer accepts the Terms and Conditions. Rijeka Sport Ltd. reserves the right to change these terms and conditions without prior notice.

HOW TO PLACE AN ORDER

All services offered via our online store can be requested by selecting and using the “Booking” menu tab and by filling in the electronic form. Once all the information has been duly received, you will be notified with a message on the screen and by an email saying that your reservation has been received along with payment instructions. The order confirmation together with these Terms and Conditions represent Prior notification within the meaning of Article 43 of the Consumer Protection Act. The Customer will receive confirmation of the prior notification (Article 44 of the Consumer Protection Act) together with an invoice for the purchased goods.

TERMS AND CONDITIONS OF SALE

The Customer is any legal and natural person whose seat/residence lies within the territory of the Republic of Croatia and who places an order and pays through the website rezervacije.rijekasport.hr. Pursuant to Article 43 of the Consumer Protection Act, a contract in the name and on behalf of a minor or a legally incapacitated person may be concluded only by their legal representatives, in other words, a partially incapacitated person can sign a contract only with the consent of their legal representative.

PRICES AND PAYMENT METHODS

All prices are listed in HRK, VAT included. Prices are valid at the moment of ordering; in case the price changes during the ordering process, the seller shall notify the customer in advance. We reserve the right to any mistakes and in the event of a mistake, you will be duly notified.

We accept the following payment methods:

credit and/or debit card (MasterCard®, Maestro®, Visa and Diners)
general payment slip
bank transfer
e-banking payment to seller’s account

The CVC control number is a three or four-digit number printed on the card which is not stored on the card’s magnetic strip and it does not appear on any seller’s invoices or receipts. The control number serves as proof of you physically holding the card at the time of online purchase and reduces the possibility of fraud. The placement of the control number depends on the card. Enter the appropriate control number for the selected card according to the following instructions:

When making a MasterCard, Maestro or Visa debit/credit card payment, it is required to enter the three-digit number (the last group of 3 digits on the right-hand side) printed on the back of the card right next to the signature strip. If there is no control number printed on the Maestro debit, entering the control number is not mandatory.

All the cardholder’s personal information must be entered by using only the letters from the English alphabet. Do not use Croatian diacritical signs (č, ć, đ, š, ž) or other special characters from other languages (ß, ç, ä, ë, ö and the like). Instead, use c, dj, s, z or other appropriate characters.

Name and Surname – entered exactly as it is written on the card (without čćđšž) by using the letters from the English alphabet.

Address, Town/City, Postal Code, Country – entered exactly as it is written on the invoice that the user receives from the card issuer (without čćđšž) by using the letters from the English alphabet.

Telephone number: enter a valid phone number in case there is the need to verify the order.

Email address – enter a valid email address where authorisation notifications, notifications about charges to the card or transaction cancellation notifications can be sent.

When you click Pay, you will see your payment confirmation which will be sent to your email address. After the payment has been processed, the customer receives an electronic notification indicating the reserved and paid time slot. A notification will be sent immediately upon receipt of the reservation in the case of a credit card payment or the next business day in the case of payment via online banking or money order.

An invoice will be delivered digitally (via email) to the customer’s address.

For your own safety, the WSPay system does not allow us to charge larger sums nor do we have access to your credit/debit card number. We can only see the transaction number being sent for the payment or cancellation to the card issuer. The WSPay system prevents those who are involved in the purchase process from accessing unauthorised information. For example, a bank can only see financial information but not the information about the contents of the purchase, while we can only see the information about the contents of the purchase, but not the financial information about the customer (card number, balance, etc.).

PAYMENT RECIPIENT – SALES POINT

RIJEKA SPORT D.O.O.
TRG VIKTORA BUBNJA
51 000 RIJEKA
CROATIA
Account: Erste & Steiermärkische Bank d.d. (IBAN: HR8224020061100514477; SWIFT: ESBCHR22)
Personal Identification Number (OIB): 73293310543
Company listed in the Court Register of the Commercial Court of Rijeka, Decision of the Commercial Court of Rijeka: Tt 07/1119-5, share capital: 5,431,000.00 HRK.
Igor Butorac – managing director

USE OF THE SERVICE

The Customer uses the service for the venue they have booked through the purchase process; the service provider reserves the right to cancel the agreed time slot for that particular hall in the event of force majeure and it can offer the customer another time slot or time slot in another hall. The customer has the right to refuse the new time slot and ask for a refund. The service provider reserves the right to charge the service regardless of whether or not the customer has used the booked service.

The customer is obliged to enforce occupational safety measures and ensure peace and order during the whole usage period and for which he fully assumes the responsibility. The customer also fully assumes the responsibility for the use of the facility in accordance with the existing regulations. The provider assumes no responsibility in case of injuries of the contracted facility users.

ORDER CANCELLATION

Pursuant to Article 45 of the Consumer Protection Act, the customer has the right to cancel the order without stating the reason within twenty-four (24) hours. The order cancellation period starts from the moment the customer has booked the time slots. The customer has to notify us of the cancellation of the order in writing, via email.

COMPLAINTS

The customer has the right to unilateral termination of the contract within 14 days from the date of purchase. Complaints must be submitted in writing, via email to: rijekasport@rijekasport.hr.

SENDING A COMPLAINT

Pursuant to Article 8 of the Consumer Protection Act, the customer can send their written complaints via email to: rijekasport@rijekasport.hr. Rijeka Sport d.o.o. will address all remarks and complaints within 15 days.

The Seller and the Customer shall endeavour to resolve any disputes amicably and by mutual agreement, otherwise the court located in the place of seat of the Seller shall have jurisdiction over disputes.

COPYRIGHT

All rights are reserved. All content and formats found on www.rijekasport.hr as well as all subdomains are the property of Rijeka Sport d.o.o. All content found on our pages, unless it is for personal use, shall not be used or made available to third parties without our permission.

The copyrights contained in any of the downloaded material shall not be transferred to you in the event of any downloading or copying. It is forbidden to reproduce, publish, distribute, display, modify, create derivative work, sell or take part in the sale of, or for any reason export in whole or in part of any portion of the content and web pages.

PRIVACY POLICY

We are committed to protecting our customers’ personal information by collecting the basic information about our customers / users which is only necessary to fulfil our obligations; we inform our customers about how we use the information we collect, and regularly ask our customers about how they want this information to be used, including the option to decide whether or not their name should be removed from mailing lists used for marketing campaigns.

Rijeka Sport d.o.o. only collects basic customer information solely for the purpose of contacting the customer and or delivering the ordered products.

Every customer at any time can ask for their account and personal information to be erased by sending a request to: rijekasport@rijekasport.hr

PURCHASE SAFETY AND PROTECTION OF CONFIDENTIAL INFORMATION

Secure online purchase guarantee by MasterCard SecureCode Verified by Visa WSPay payment gateway

All customer information is securely stored and is only available to employees who need it to carry out their work. All of our employees and business partners are responsible for abiding by the principles of privacy protection.

Personal data and card number data entries are protected with a 128-bit SSL encryption protocol provided by WSpay, a system for online credit card authorisation. Credit card authorisation and billing are done through Erste Card Club using WSpay for real-time card and billing authorisation. The pages where credit card information is entered do not store the entered information nor is credit card number information stored in any database. The seller does not store credit card numbers and credit card numbers are not available to unauthorised persons.